IT Consulting Services
We Make IT Simple and More Valuable to the Business !
WHO WE ARE ?
- We are highly credible process-orientated, ambitious, and passionate IT leaders having rich experience in IT consultancy, IT strategy, operations, infrastructure, service delivery, project management & technologies
- We bring 20+ years’ global IT experience in the FTSE 250 company within the multinational environment in GCC & SEA countries UAE, Malaysia, KSA, Indonesia, etc.
- Helping organizations to globalize their way of working and align the use of IT strategy & technology roadmap, to perform business analyses and provide innovative and state-of-the-art solutions.
- We are a tech-savvy leader with exceptional ability to provide consultancy for start-ups/new offices to deliver technical Greenfield projects and build IT infrastructure & Datacenters, business applications, and new technology solutions.
- Identify problems & challenges in Brownfield operations and provide technical & process improvement solutions and cost control & reduction strategies.
- Extremely customer-orientated, cost-conscious, and strives for quality with an absolute focus on the people, processes, and technology.
We Infinigent are highly credible process-oriented, ambitious and passionate IT leaders, who provide complete end-to-end IT Consulting Services.
WHat We Do
- We make IT Simple and more valuable to the Business.
- Work in partnership with clients, advising them on how to use information technology to meet their business objectives & goals and overcome their IT-associated problems & challenges.
- Provide strategic guidance concerning IT service operations, project management, setting technology roadmap, technology & business software solutions, IT infrastructure, ITIL processes, IT human capital management, IT team & end-users training, and IT organization structure optimization.
- Establish and lead the project teams including technical SMEs, IT procurement & external vendors/suppliers. Use agile, waterfall, and sprint project management methodologies depending on the project's delivery requirements.
- Provide tactical guidance and solutions to how IT enables and facilitates business growth and revenue enrichment, enabling business processes through enhancements of IT. Guide
- Guide to establishing a close association and relationship with business, clients, and stakeholders to build a strong bond and meet their requirements.
Our Methodology
Assess
- Identify Requirements
- Gap Analysis
Analyze
- Architecture Analysis
- Solutions Provisioning / HLD
- Cost Analysis
- POC
Design
- Functional & Technical Design / LLD
- Quality Management (QA/QC)
Build
- Develop features / Integration
- QA/QC, Testing & Documentation
Deploy
- Pre-Production Deployment / UAT
- Branding / End-user & Admin Training
Operate
- Production / Go-Live
- Post-Production Support
how do we work
Our Triple-C
Communication
- Make formal announcements to stakeholders.
- Convey clear and effective communication.
Coordination
- Organize the work, team, and stakeholders.
- Plan the tasks & activities and execute them effectively.
Collaboration
- Build a teamwork environment & bond among members.
- Encourage team members to participate.
- The smoother movement toward targets, increases forward momentum and helps teams to overcome obstacles.
how Do We Approach
Identify – Solve – Improve
Identify
- Running an IT department successfully with problems and challenges are identified and controlled.
Solve
- Establish effective & efficient processes and use technology in the right and profitable direction.
- Our solutions are simple but effective and efficient with critical and detailed analysis.
- We use our motivation factor of - people, processes & technology.
Improve
- Maintaining stability & reliability and continual service improvement.
- Consistency in adherence to the processes and keeping an eye on the technology trends, virtualizations, automation, digital, and cloud-based solutions.
- Investing in the IT teams to keep them updated on technical and non-technical knowledge.
- Close association and relationship with business and stakeholders to understand their needs.
Case Studies
Some of the key problems and challenges an IT Department quite often faces. “We have identified and implemented their solutions successfully and improved further.”
Current IT strategy is not delivering & requires attention
Unclear as to where the gaps are
Facing IT operational challenges and issues
Unaware of how to fix and streamline
Customers demand on-time delivery of quality IT services
IT fails to meet the expectation
Getting frustrated during projects
IT Projects are failing
Business users are complaining
Inefficient and ineffective service desk
IT expenses and costs are out of control
Business is pressurizing to reduce costs
Solutions are not giving the desired results
Obsolete & ineffective technologies
Services Offering
- IT Strategy to align IT capabilities with the business strategy and goals
- Define the right path to set the technology roadmap and the right investment
- IT management and governance model / Service delivery and operations management strategy
- IT Cost Control and Reduction strategy
- Infrastructure & Datacenter strategy, Business & Office Applications strategy
- Assessment, advice, build and Implement IT infrastructure, Greenfield – new offices/start-ups, and data center (small-medium to large enterprises | 10 users to 10,000+ users capacity)
- Datacenter, IT Services, and Applications Migrations to New Datacenter and MS Azure Cloud.
- Virtualization, Cloud computing, Microsoft technology solutions, Digital solution, Robotic process automation (RPA), SAN & NAS solutions, Backup and recovery, Network & Wi-fi, Endpoint Anti-virus Protection, Print management solution, and Citrix solutions.
- Data Center Infrastructure, Structured cabling, Wireless solutions, IP telephony, Bandwidth optimization solution, Env. monitoring and alarm system.
- Develop and implement IT service management (ITSM), ITIL processes, services availability & capacity, and IT service continuity management; Incident, problem, change & release management, and service desk processes, SOPs, and tools.
- Operational processes and procedures (SOPs), Operating model, Asset management (processes & tools) Integrated services, Administration & monitoring tools, and MIS reporting, and service delivery optimization.
- Lead projects throughout the lifecycle from RFPs, feasibility studies, scope, planning, scheduling, budget management, resource allocation, monitoring, commissioning, and operationalization.
- Provide solutions for failing projects related to technology, scoping, business challenges, cost control, resources, stakeholder relationships & management.
- Human capital management – HSM/HRMS (Timesheet, Payroll, Employee Self-service, Performance management, etc.), Digital visa management, Project resource management, Project & purchasing management, 360 evaluation.
- IT budget preparation, Finance and expense management & control
- Establish an impact on the loss of business function /process completely or partially in the event of an IT disaster. Timescale, revenue loss.
- IT processes, tools, and technology solutions to recover the IT services for business resumption, RPO/RTO, Risk management, etc.
- Team performance, Training management/Identifying requirements (Technical & Soft-Skills), KPIs, Jobs matrix (roles & responsibilities)
- End-user training, Awareness campaigns
Your Success is our objective
We will support you to achieve your goals!
Your Goals:
- Want to run an effective & efficient IT department?
- Want to take your IT to the next level?
- Want to deliver your projects successfully within budget, timeline, quality, and as per scope?
- Want to improve and implement processes and new technology and software solutions?
- Want to save thousands of dollars on IT costs?
- Do you have IT operations problems & challenges and want to fix and streamline?
- Fear of losing the IT face in front of your business & clients and want to improve service delivery?
